Refund policy
Return & Refund Policy
At Once Upon a Closet Boutique, we want you to love your purchase. Please choose your size carefully before placing your order.
Change of mind
We do not offer returns or exchanges for change of mind, incorrect size selection, or if an item is no longer wanted.
Please check our sizing information carefully before ordering. If you are unsure about sizing, please contact us before placing your order and we will be happy to help where possible.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or you have received an incorrect item, please contact us as soon as possible at onceuponaclosetboutique@gmail.com.
Please include your order number and photos showing the issue so we can assess the problem.
If an item has a problem that means you are entitled to a remedy under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.
Our consumer guarantee obligations apply regardless of any change-of-mind return policy.
Condition of returned items
Where a return is accepted or required under Australian Consumer Law, we may require the item to be returned in an appropriate condition. Items should not have been worn, washed, altered or damaged after delivery, except where the problem itself is the reason for the return.
Incorrect address
Please ensure your delivery address is correct when placing your order. If an order is returned to us because an incorrect or incomplete address was provided, please contact us to arrange the next steps. Additional postage costs may apply.
Contact us
For any questions regarding returns, refunds or your order, please contact us at: